Access FAQs

I can't access the LP Reporting System from my office but I can at home, now what?


If you are unable to access the LP Reporting System from your office, but are able to access it from your home computer, it may be that your office has a security setting that prevents you from accessing certain secure sites from your office computer. If you are unable to establish a connection at any URL beginning with https:// (note the "s" at the end of https), your company network probably does not allow for secure internet sessions.
Contact your company's computer system network administrator for more information.




What are the system requirements and recommended Web browsers?


Investment Café is compatible with all major browsers for both Windows and Macintosh computers. We recommend using either Internet Explorer (versions 9 and newer) or Chrome (versions 43 and newer) for Windows users. For Macintosh computers, you can use Chrome or Safari (versions 6 and newer). Additionally, please ensure you have Flash Player and Java enabled, as well as TLS 1.0+.




Can I bookmark a specific area within the LP Reporting System?


Bookmarks will not work within the portal. You can bookmark the login page.




How can I view my account information from another computer?


The LP Reporting System is available from any computer with internet access.




Is there a way to get to the LP Reporting System without always having to type in my fund manager's Web site address?


You can save the Investment Café login page using the Favorites tool in Internet Explorer. Chrome also supports this feature using the Bookmarks tool.




Where do I get the FREE application to view Adobe PDF files?


You can get a free program for this here: https://get.adobe.com/reader/




Why do I need to provide my contact information when I get a user name and password?


This information is required for security purposes.




How do I change my contact information?


You can change your contact information by reaching out to the your fund administrator.




Can I get data from previous years not available in the system?


Please click the "Contact Us" link to reach your fund manager about getting data from previous years.




I have a question about the data, who do I contact?


Please click the "Contact Us" link to reach your fund manager.





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