There could be a number of reasons for the browser error. Please ensure that you're using the most up to date version of your internet browser to ensure the best viewing platform. If your browser is up to date, you can try clearing your internet cache. If you're using internet explorer, you can do this by clicking on the tools icon in the top right hand corner of the browser (this looks like a cog) > scroll down tointernet options > click on the delete button > this will open another dialog box. Please ensure that ONLY "temporary internet files" and "cookies" are selected and click on delete. Additionally, please ensure that when you initially go to the tools icon in the browser > internet options > in the general tab > click on "settings" under browsing history > ensure that "every time i visit the webpage" is selected and click on OK. If you're using google chrome You can clear your cache by navigating to the top right hand corner > click on the icon that consists of three bars > scroll down to settings > in the settings page, click on "show advanced settings" at the bottom of the page - this will show the privacy options > click on "clear browsing data" > ensure that the options "delete cookies and other site and plug-in data", "empty the cache" and "clear data from hosted apps" is checked > click on "clear browsing data." If after clearing your cache you are still facing difficulties, please reach out to the support team on icsupport@blackrock.com

Please ensure you have the most up to date version of Adobe. You can get the latest version by going to Adobe's website and download the newest version of Acrobat at https://get.adobe.com/reader

Navigate your mouse to the document's name. You can then right click which will trigger a window to open. Scroll down to the words "save target as". Once you select the words "save target as" your computer will ask you where you would like the file to be saved. Save the file to the directory of your choice. It may take a few minutes to complete the download. Your browser will alert you when the download is complete.

This is normal. Some of the PDF files are very large and can take a few minutes to download. If you're continuing to face issues, please reach out to the support team on icsupport@blackrock.com

Click the Print button on your browser's toolbar to print a page or report. Alternatively, you can download a document (if the fund manager has approved this particular security setting) and then print this.

Please submit one ticket per set (batch) of documents to upload (by fund and category). Submitting one ticket for multiple batches of document to upload (across multiple funds and/or categories) will delay the process as the ticket will be assigned to only a single document services team member. Creating a ticket for each batch of documents will ensure multiple document services team members can work on the requests in tandem, resulting in faster processing and less probabilities of errors. Send only one attachment per ticket. If you're sending multiple files (per batch), all files should be placed into a single zip file and then uploaded. The investor name or investor ID should be present on the first page of each investor specific document. Files to be split and uploaded should be in PDF format and in their final state, requiring no further edits or revisions. Files should not have any security and/or password protection applied. Please do not include any other requests in the ticket. The Fund, Category, and Investors for the document upload should already be setup in your Investment Café portal. For assistance on adding new funds, categories, and/or investors, please reach out to the Investment Café Customer Support team at icsupport@blackrock.com or 1-888-552-1042. Please do not include a new request as a post comment posted in an old request already sent.

The eFront Investment Café support team will send you a confirmation e-mail noting that the ticket has be solved. Once you receive the "Solved" confirmation request you can make your documents active. Please, note that our support team is still working on your request so please do not activate your documents before the confirmation email.

Fund Family Name (if applicable). Fund Name (the specific vehicle where the files will be posted to) Category (the section of the site/folder where the files will be posted to) Document Title (e.g. 12/12/2015 Capital Call for <investor name> or specify to use the same naming convention of previously uploaded documents for the same fund and category) Document Date Total number of documents to split and upload

Please submit one ticket per set (batch) of documents to upload (by fund and category). Submitting one ticket for multiple batches of document to upload (across multiple funds and/or categories) will delay the process as the ticket will be assigned to only a single document services team member. Creating a ticket for each batch of documents will ensure multiple document services team members can work on the requests in tandem, resulting in faster processing and less probabilities of errors. If you're sending already split documents to be uploaded in the same set (batch), please place all files into a single zip file and then upload the zip file.

Go to https://icsupport.efront.com/tickets.html. This is a secure website and offers more security than emailing your documents to us. Enter your Full Name and Email Enter the following information in the comments field: Portal Name + Fund Name + Document/Notice type + "Upload" (E.g. Investment Café Capital Partners Fund II LP Capital Call Notice Upload) Fund Family Name (if applicable). Fund Name (the specific vehicle where the files will be posted to) Category (the section of the site/folder where the files will be posted to) Document Title (e.g. 12/12/2015 Capital Call for Document Date Total number of documents to split and upload Click Attach a file, click Choose File to browse and select the file to be uploaded Note: If you're sending already split documents to upload, please place all files into a single zip file and then upload the zip file. Click Submit

Purpose of MFA Enrollment The purpose of this functionality is to: Allow Investment Café Investor Portal users to have a more secure login by requiring the user to login using 2 identifiers, something they know, and something they have. Something you know would be your password and something you have would be a cellphone or your desktop machine for example. The user will be able to use MFA via a mobile device or desktop. This document outlines the steps to install and use the tool using either method. 2. Installation for Mobile Devices When installing on mobile devices make sure you have passwords to your play store or iTunes account available if applicable. You will need it to install either application. 2.1 Google Authenticator To install Google Authenticator, you need to locate the application in your app store. Search for Google Authenticator in the search bar and select it from the drop down. Click Install to install the application on your phone. Click Open to begin the setup process. On the next screen you will see a button, click Begin/Begin Setup. You will then be prompted to Add an account. You can do this by scanning a barcode or entering a code. 2.2 Authy 2-Factor Authentication To install Authy 2-Factor Authentication (Authy), you need to locate the application in your app store. Search for Authy 2-Factor Authentication in the search bar and select it from the drop down. Click Install to install the application on your phone. Click Open to begin the setup process. The next screen is the Account Setup screen. You will be prompted to enter your cellphone number. This process will turn your phone into a secure account. Enter the phone number, then your email address. A popup appears to select how you would like to verify your account. Select Phone Call or SMS. Once you make your selection, you will receive your registration code via that method. Click the plus sign to add your account. You will be asked for a password. Enter the password sent to you after the numeric code. 9. You will then be prompted to Add an account. You can do this by scanning a barcode or entering a code. 3. Installation for Desktop Users 3.1 Authy 2-Factor Authentication To install Authy 2-Factor Authentication (Authy)on your desktop, go to https://authy.com/download/. Once on the Authy site, under Desktop, select the operating system you are currently using, then click Download. 2. The exe. file is ready. Click Run. 3.The following screen will appear. Enter your phone number and click Next. 4. Get Verification Code via one of the following methods: Existing Device, SMS or Phone Call. 5. Enter the code received. 6. When user is ready to complete the MFA setup, click “+” to add your first account. 7. Enter Code provided by the website. (The code that needs to be entered below will be provided when logging in to the site and the user follows the verification process.) Then click “Add Account”. *Note: If user has multiple logins for one database, they will need to add an account for each user. Same applies if a user has access to multiple databases. 8. On the next screen you are prompted to enter your Account Name and Logo. Enter the Account Name (Database Name) and select an Icon. Any of the Generic colors is good. 9. Token length should be on 6-digit. Then click the Save button. 10. The next screen will display a 6-digit code to enter when completing the Verification process outlined under “Logging in to Site”. (The code changes every 30 seconds.) *Note: If setup is not completed on the first visit, when the tool is reopened, it will pick up where the user left off. If user defers for any reason, they can continue the process on the next visit. 4. Logging in to Site Once the system has been setup and users have installed one of the authentication tools, users are now ready to login to the site using MFA. For users who have no MFA Enrollment Due Date entered or the Due Date has expired, they will proceed as follows. Upon initial login, users will receive a Security Verification dialog box. Click, Get Started Now, to proceed to the next step. 2. The next screen in the Verification process will walk the user how to install recommended apps, if they have not already done that step. It will also provide an image they can scan using their mobile device or a long code if using their desktop. Once they enter the code into the authenticator app, a 6-digit code will be available for the user to login to the site. 3. Click on “I have a six-digit code”. The following box will pop up. Enter the code provided without spaces and click “Verify”. 4. Authentication is complete and the user is logged in. (*Exception, if user’s password expires, they will be prompted to change it, then they will be logged in.) For users who have an MFA Enrollment Due Date entered, they will proceed as follows. Upon initial login, users will receive a Security Verification dialog box. The user will have the option to click, “Get Started Now” to setup MFA Authentication or defer by clicking “Remind Me Later”. 2. Clicking on “Remind Me Later” will login the user as normal. If the contact’s password has expired, they will be prompted to change it upon login.

You can get a free program for this here: https://get.adobe.com/reader/

Please click the "Contact Us" link to reach your fund manager about getting data from previous years.

Please click the "Contact Us" link to reach your fund manager.

You can save the Investment Café login page using the Favorites tool in Internet Explorer. Chrome also supports this feature using the Bookmarks tool.

If you are unable to access the LP Reporting System from your office, but are able to access it from your home computer, it may be that your office has a security setting that prevents you from accessing certain secure sites from your office computer. If you are unable to establish a connection at any URL beginning with https:// (note the "s" at the end of https), your company network probably does not allow for secure internet sessions. Contact your company's computer system network administrator for more information.

You can change your contact information by reaching out to the your fund administrator.

This information is required for security purposes.

Investment Café is compatible with all major browsers for both Windows and Macintosh computers. We recommend using either Internet Explorer (versions 9 and newer) or Chrome (versions 43 and newer) for Windows users. For Macintosh computers, you can use Chrome or Safari (versions 6 and newer). Additionally, please ensure you have Flash Player and Java enabled, as well as TLS 1.0+.

Bookmarks will not work within the portal. You can bookmark the login page.

The LP Reporting System is available from any computer with internet access.

PLEASE READ • Pending documents are those that are not visible to investors, however they are visible to those authorized at your firm (fund administrators on the Portal) • You need to activate a pending document for it to be visible to your investors. • These instructions explain how to activate a pending document. 1. Log into ICX Admin and navigate to the “Administration”section, at the top right corner of the screen. 2. Click on the Document Management pod on the Menu, located on the left side of the screen. 3. The following screen displays a list of documents which arepending. Pending documents are not visible to investors. They areonly visible to those authorized employees who haveadministrative access to eFront Investment Café ICX Admin. 4. Click on the batch of pending documents to Proof/Audit them, before releasing the information to investors. Note: Status of the documents in question will be Pending. 5. After clicking on the batch, click on the “4) Summary” button at the top of the page, and then proceed to click on “Generate PDF Proof” to QA/Proof the files. 6. After clicking the button “Generate PDF Proof”, the option next to it (“Preview PDF Proof”) will become available. 7. Click on the “Preview PDF Proof”, and a new tab with proofed documents will be opened for you to review. 8. After the review is completed, you can click “Approve” button at the bottom of the page, to make the files available to investors. You can also Approve/Release documents from the main screen by selecting the batch(es) as shown below, and clicking “Approve”, however it is strongly advised to check (proof) the documents before releasing them to investors. Click on the “Approve” icon to navigate to the next screen, and then click “Confirm” on the next pop-up screen. After clicking “Confirm”, the batch and documents will change its status to Active. You can filter the documents by the Status field at the top of the page and select Active to see all active batches. Need help? Go to https://www.support.efront.com/contact-us

PLEASE READ • Pending documents are those that are not visible to investors, but are visible only to those authorized at your firm. • You need to activate a pending document for it to be seen by your investors. • This document explains how to activate a document. 1. Log into eFront Investment Café and navigate to the DocumentServices section. Click on the Document Management icon. 2. The following screen displays a list of documents which arepending. Pending documents are not visible to investors. They areonly visible to those authorized employees who haveadministrative access to eFront Investment Café. Click on the batch of pending documents to activate. Note the Document Status will be Pending (Proof Completed). Click on the Investors icon to navigate to the next screen. Click the View Document button to review the Proof file. Note the Proof file is best viewed in Adobe Acrobat. Click on the Approve icon to navigate to the next screen. Click the Approve button above to activate the batch Once the batch has been activated, the status will change to Active Need help? Go to https://www.support.efront.com/contact-us

The steps to add a new contact are as follows: 1. Go to the contact manager and select the icon located to the second left of the "Search box" that is depicted by a notepad with an orange arrow. 2. A screen will open requesting general information name, email, etc. All fields highlighted with the red asterisk are required fields. 3. Next fill in the users address and other fields. 4. The screen will then populate and ask you to select "Contact Properties" this is any information unique to that contact. This is not a required field and can be skipped. 5. The next screen will appear with "Fund Family" drop down and a search box. Search for the name of the investor that the contact should be given viewing rights to. Once the result appears in the grid click on the line item. 6. The next screen will be a matrix that has the different permission groups that can be assigned to the contact. Click on the grey arrow located to the left of the investor's folder to ensure that the contact is not given access to a fund that they are not authorized to view. 7. Next you will click on the different permission boxes to allow viewing rights to the appropriate sections of the site. 8. The final step would be to save the selections. Adding a new contact PDF

The steps to opt someone from receiving emails from the system are as follows: 1. Navigate to the contact manager and search for the contact's name and click on the line item. 2. The radio button that reads "Email Opt Out" gives a Yes or No option. 3. Select "Yes" and the contact will no longer be able to receive emails sent from the reporting portal. Please remember to save the changes: Note that the user would still be able to sign into the portal to view their documents they would not be able to receive any email notifications sent from the system.

To add a new investor to the system, please see the following steps: 1. Go to the contact manager pod and select the icon located to the left of the "Search box" depicted by a man with a green plus sign. 2. A box will appear that requests that you "Select Entity Type to Create" click on the drop down arrow and select "Investor" then "Submit" 3. The required fields are highlighted with a red asterisk. An ID number must be entered as well as the legal name of the entity being added. Please note - each investor MUST have a unique ID number. Once this has been added click on the "Next" button located at the bottom of the page. 4. The next page is Investor properties these are not required fields and can be filled out at a later time. Select the "Next" option located at the bottom of the page. 5. The next page will display a list of all funds in the system. You must put a check mark beside all the funds that the investor should be assigned to then click on the "Next" option located at the bottom of the page. 6. The final page will prompt you to enter additional investor specific information like commitment amounts etc. The final step is to click on the "Finish" option located at the bottom right of the page.

1. Investor Families provide an umbrella for all underlying investors associated to them, making it easier for a fund administrator to view all related investments from within one firm. 2. Within the contact manager, investors can all be associated and viewed as a single investor family. 3. For example, within an investor family named "Allstate" you can group together all of the Allstate investors. Note that you will see the commitments for all investors in the family grouped together as well.

If you have never logged into the Portal before, please contact your Fund Manager to be set up in the system. If you have logged in previously, but do not recall your credentials, 1. Please click on the Forgot ID or Password link on the login page. 2. Once you enter your first name, last name, and email address, you will be sent a temporary password. 3. Please note that the first name, last name, and email address will need to match the data already setup in the system.

Purpose of MFA Enrollment The purpose of this functionality is to: Allow Investment Café Investor Portal users to have a more secure login by requiring the user to login using 2 identifiers, something they know, and something they have. Something you know would be your password and something you have would be a cellphone or your desktop machine for example. The user will be able to use MFA via a mobile device or desktop. This document outlines the steps to install and use the tool using either method. 2. Installation for Mobile Devices When installing on mobile devices make sure you have passwords to your play store or iTunes account available if applicable. You will need it to install either application. 2.1 Google Authenticator To install Google Authenticator, you need to locate the application in your app store. Search for Google Authenticator in the search bar and select it from the drop down. Click Install to install the application on your phone. Click Open to begin the setup process. On the next screen you will see a button, click Begin/Begin Setup. You will then be prompted to Add an account. You can do this by scanning a barcode or entering a code. 2.2 Authy 2-Factor Authentication To install Authy 2-Factor Authentication (Authy), you need to locate the application in your app store. Search for Authy 2-Factor Authentication in the search bar and select it from the drop down. Click Install to install the application on your phone. Click Open to begin the setup process. The next screen is the Account Setup screen. You will be prompted to enter your cellphone number. This process will turn your phone into a secure account. Enter the phone number, then your email address. A popup appears to select how you would like to verify your account. Select Phone Call or SMS. Once you make your selection, you will receive your registration code via that method. Click the plus sign to add your account. You will be asked for a password. Enter the password sent to you after the numeric code. 9. You will then be prompted to Add an account. You can do this by scanning a barcode or entering a code. 3. Installation for Desktop Users 3.1 Authy 2-Factor Authentication To install Authy 2-Factor Authentication (Authy)on your desktop, go to https://authy.com/download/. Once on the Authy site, under Desktop, select the operating system you are currently using, then click Download. 2. The exe. file is ready. Click Run. 3.The following screen will appear. Enter your phone number and click Next. 4. Get Verification Code via one of the following methods: Existing Device, SMS or Phone Call. 5. Enter the code received. 6. When user is ready to complete the MFA setup, click “+” to add your first account. 7. Enter Code provided by the website. (The code that needs to be entered below will be provided when logging in to the site and the user follows the verification process.) Then click “Add Account”. *Note: If user has multiple logins for one database, they will need to add an account for each user. Same applies if a user has access to multiple databases. 8. On the next screen you are prompted to enter your Account Name and Logo. Enter the Account Name (Database Name) and select an Icon. Any of the Generic colors is good. 9. Token length should be on 6-digit. Then click the Save button. 10. The next screen will display a 6-digit code to enter when completing the Verification process outlined under “Logging in to Site”. (The code changes every 30 seconds.) *Note: If setup is not completed on the first visit, when the tool is reopened, it will pick up where the user left off. If user defers for any reason, they can continue the process on the next visit. 4. Logging in to Site Once the system has been setup and users have installed one of the authentication tools, users are now ready to login to the site using MFA. For users who have no MFA Enrollment Due Date entered or the Due Date has expired, they will proceed as follows. Upon initial login, users will receive a Security Verification dialog box. Click, Get Started Now, to proceed to the next step. 2. The next screen in the Verification process will walk the user how to install recommended apps, if they have not already done that step. It will also provide an image they can scan using their mobile device or a long code if using their desktop. Once they enter the code into the authenticator app, a 6-digit code will be available for the user to login to the site. 3. Click on “I have a six-digit code”. The following box will pop up. Enter the code provided without spaces and click “Verify”. 4. Authentication is complete and the user is logged in. (*Exception, if user’s password expires, they will be prompted to change it, then they will be logged in.) For users who have an MFA Enrollment Due Date entered, they will proceed as follows. Upon initial login, users will receive a Security Verification dialog box. The user will have the option to click, “Get Started Now” to setup MFA Authentication or defer by clicking “Remind Me Later”. 2. Clicking on “Remind Me Later” will login the user as normal. If the contact’s password has expired, they will be prompted to change it upon login.

The steps to remove an investor from the reporting system are as follows: 1. Go to the contact manager and search for the investor's name to be removed. 2. Click on the line item that appears then go to the "general" tab. 3. Click on the red "X" located at the top of the bar. NOTE that this will permanently remove the investor from the site.

The tool to create new categories for documents is in the System Tools window. To see all of the windows, you should click on the Restore button in the upper right corner. In the System Tools window, click on the Categories and Group Permissions button and then the New Category button. On the next screen, you'll give the category a name. Please keep the Category Type as Standard Category and the other values under Description as default. You can also determine what Permission Groups will see the category by dragging and dropping the Groups from the Available to the Selected window. Make sure you also drag the Fund Manager -- Level 1 group so that all of the admins may also see this new category. Once you click Save you will be done here. The final step is to make sure that you have a Document Profile that will load documents to this category, which you can manage in the Document Profiles tool in the System Tools window. On the New Profile screen, you can fill in the following: Description The name of the Document Profile, will be in the drop-down list when you load a new document. Document Description This is the what will be filled in when create a new document as the document title, which can always be edited with each new document you load. Fund Just check the All box so that the profile will be available for all funds. Document Security Determine what (if any) additional security would apply to documents loaded with this profile. Default is "Allow printing and saving of this document." Document Type Check the All box. Category This is where you will select the new category you created above. (Note that you may need to log out and log back in to see the new category.) Upload Type Single means you will load documents that are either fund-level or assigned to specific investors only. Bulk means you will load documents that need to be split to many investors. If you need to load both types of documents, you will need to create two profiles. Use different profile names to differentiate them. For example, [New Profile Name] -- single and [New Profile Name] -- bulk. All of the other fields are not needed.

The steps to send a single email are as follows: 1. Go to the contact manager and search for the contact's name. 2. As soon as the result list populates click on the line item. 3. Go to the option that reads "Send Email" located in the top bar of the General section of the contact's record. 4. The next screen will have a drop down for "Type". This is to determine the type of email you would like to send. If it is a new password email then there is a type named "Send New Password". 5. Next a "Template" must be selected that allows for pre-written language to be selected or a "Blank template" will allow you to type in the body of the email. 6. Note that the "From" field will pull in the e-mail address of the user that is signed in. This can be replaced with the group email that is often used to send emails. 7. Changes can only be made if the "Edit" tab is selected and then the body of the email can be updated. 8. The final step would be to select the "Send" button. The email will go to only the contact who has been selected. The email will get tracked at the contact and investor activity as an email.

Please see Selecting Multiple Investors with the steps to select multiple investors when in the contact manager.

1. Notifications are set up in the site to allow user to have different methods of receiving documents in addition to receiving a simple email. Users can receive documents as email attachments, hard copy mailing or as fax. Please note that these features are available at additional cost. Please contact your Account Executive for pricing. 2. The alternative notifications can be set up within the contact's record. Access the contact's record in the contact manager tool and select the "Notification" panel. 3. Here you will see the document types stacked on the left side of the screen and a window for each notification method. To update the methods, simply drag the document type icon into the appropriate window. Once you move a type into a window, you will see save ad Cancel buttons at the bottom of the panel. To save your changes, click save button. Also, note that the notifications can be set for all of the funds and investors, or set separately for each investor/fund relationship. To retain the notifications for all investors/fund relationships, check the all buttons next to Fund and Investor at the top of the panel.

The steps to prevent a contact from signing into the reporting system are as follows: 1. Go to the contact manager and search for the contact. 2. Once the results list populates click on the contact's name. 3. Go to the right corner to the drop down that is labelled "Status" and select the "Suspended" option. 4. The final step is to select the "Save" button to keep this update. Note that users flagged as "suspended" cannot log into the site and will not receive any emails from the system.

We have recently seen updates to web browsers that are changing the way they handle Adobe Flash content. Essentially, the browsers are now asking users to opt-in to Flash content, instead of just assuming that it's OK. Since Investment Café runs on Adobe Flash, these changes may impact some users. For information on how to enable Flash content, you can refer users to the following links: Chrome https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html Internet Explorer https://helpx.adobe.com/flash-player/kb/install-flash-player-windows.html

Investment Cafe by eFront password requirements: It should be 8-15 characters Must contain an Upper case letter,a symbol and a number Cannot be a password that has been previously used Cannot be the same as your e-mail address or user ID Cannot contain any spaces.

Please contact your Fund Manager for access to the system.

1. If your attempts to login to the system fail, you can obtain a new temporary password by clicking on the Forgot Password link. 2. After you enter your first name, last name, and email address, we will send you a new temporary password. 3. Once you login with the temporary password, the system will walk you through creating a new password.

1. You can change your password by clicking on the Forgot Password link on the login page. 2. After you enter your first name, last name, and email address, we will send you a new temporary password. 3. Once you login with the temporary password, the system will walk you through creating a new password.

The initial password provided is a temporary password and is only valid for one login.