Login FAQs

How do I change my password?


1. You can change your password by clicking on the Forgot Password link on the login page. 2. After you enter your first name, last name, and email address, we will send you a new temporary password. 3. Once you login with the temporary password, the system will walk you through creating a new password.




How do I get a user name and password?​


Please contact your Fund Manager for access to the system.




It says my user name and password is invalid. Now what?


1. If your attempts to login to the system fail, you can obtain a new temporary password by clicking on the Forgot Password link. 2. After you enter your first name, last name, and email address, we will send you a new temporary password. 3. Once you login with the temporary password, the system will walk you through creating a new password.




Why am I required to change my password after I login for the first time?


The initial password provided is a temporary password and is only valid for one login.




I can't change my temporary password? The system does not make the submit button accessible.


Investment Cafe by eFront password requirements:

  • It should be 8-15 characters
  • Must contain an Upper case letter,a symbol and a number
  • Cannot be a password that has been previously used
  • Cannot be the same as your e-mail address or user ID
  • Cannot contain any spaces.




Adobe Flash in Investment Cafe


We have recently seen updates to web browsers that are changing the way they handle Adobe Flash content. Essentially, the browsers are now asking users to opt-in to Flash content, instead of just assuming that it's OK. Since Investment Café runs on Adobe Flash, these changes may impact some users. For information on how to enable Flash content, you can refer users to the following links: Chrome
https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html Internet Explorer https://helpx.adobe.com/flash-player/kb/install-flash-player-windows.html





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