Uploads FAQs

How to submit documents for upload to Investment Café?


Go to https://icsupport.efront.com/tickets.html. This is a secure website and offers more security than emailing your documents to us.

  • Enter your Full Name and Email
  • Enter the following information in the comments field:
    • Portal Name + Fund Name + Document/Notice type + "Upload" (E.g. Investment Café Capital Partners Fund II LP Capital Call Notice Upload)
    • Fund Family Name (if applicable).
    • Fund Name (the specific vehicle where the files will be posted to)
    • Category (the section of the site/folder where the files will be posted to)
    • Document Title (e.g. 12/12/2015 Capital Call for or specify to use the same naming convention of previously uploaded documents for the same fund and category)
    • Document Date
    • Total number of documents to split and upload
  • Click Attach a file, click Choose File to browse and select the file to be uploaded
  • Note: If you're sending already split documents to upload, please place all files into a single zip file and then upload the zip file.
  • Click Submit




What information is required when creating a Document processing request?


  • Fund Family Name (if applicable).
  • Fund Name (the specific vehicle where the files will be posted to)
  • Category (the section of the site/folder where the files will be posted to)
  • Document Title (e.g. 12/12/2015 Capital Call for <investor name> or specify to use the same naming convention of previously uploaded documents for the same fund and category)
  • Document Date
  • Total number of documents to split and upload




When can I activate my documents after submitting a document processing request?


  • The eFront Investment Café support team will send you a confirmation e-mail noting that the ticket has be solved.
  • Once you receive the "Solved" confirmation request you can make your documents active.
  • Please, note that our support team is still working on your request so please do not activate your documents before the confirmation email.




Best Practices on how to create a document processing request.


  • Please submit one ticket per set (batch) of documents to upload (by fund and category).
  • Submitting one ticket for multiple batches of document to upload (across multiple funds and/or categories) will delay the process as the ticket will be assigned to only a single document services team member.
  • Creating a ticket for each batch of documents will ensure multiple document services team members can work on the requests in tandem, resulting in faster processing and less probabilities of errors.
  • Send only one attachment per ticket. If you're sending multiple files (per batch), all files should be placed into a single zip file and then uploaded.
  • The investor name or investor ID should be present on the first page of each investor specific document.
  • Files to be split and uploaded should be in PDF format and in their final state, requiring no further edits or revisions. Files should not have any security and/or password protection applied.
  • Please do not include any other requests in the ticket. The Fund, Category, and Investors for the document upload should already be setup in your Investment Café portal. For assistance on adding new funds, categories, and/or investors, please reach out to the Investment Café Customer Support team at icsupport@blackrock.com or 1-888-552-1042.
  • Please do not include a new request as a post comment posted in an old request already sent.




How do I attach documents?


  • Please submit one ticket per set (batch) of documents to upload (by fund and category).
  • Submitting one ticket for multiple batches of document to upload (across multiple funds and/or categories) will delay the process as the ticket will be assigned to only a single document services team member.
  • Creating a ticket for each batch of documents will ensure multiple document services team members can work on the requests in tandem, resulting in faster processing and less probabilities of errors.
  • If you're sending already split documents to be uploaded in the same set (batch), please place all files into a single zip file and then upload the zip file.





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